Privacy Policy
Your privacy matters to us. This policy explains how Airy collects, uses, protects, and shares your personal information when you use our platform.
Our Commitment to Your Privacy
Airy (“we,” “our,” or “us”) operates the website airy.ng and its associated mobile applications (collectively, the “Platform”). We are committed to protecting the privacy of our users — pet parents, vendors, veterinarians, and visitors alike. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023.
By accessing or using Airy, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our Platform immediately.
1. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect your full name, email address, phone number, delivery address, and payment information. If you register as a vendor or veterinarian, we also collect business registration details, professional licenses, and identification documents.
Location Data
With your consent, we collect your location data (including GPS coordinates and Local Government Area) to match you with nearby verified vendors, provide accurate delivery estimates, and display relevant products available in your area. You can disable location services at any time through your device settings.
Browsing & Device Data
We automatically collect information about your device and browsing activity, including IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referral URLs, and click patterns. This data helps us improve platform performance and user experience.
Communication Data
We retain records of your communications with our support team, veterinarians (during consultations), and vendors. This includes chat messages, consultation notes, and any files or images shared during these interactions.
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and manage your Airy account and authenticate your identity.
- To process and fulfil your orders, including coordinating with vendors and delivery partners.
- To match you with nearby verified pet vendors and licensed veterinarians based on your location.
- To facilitate veterinary consultations and maintain medical records for your pets.
- To process payments securely through our escrow system and third-party payment processors.
- To send you order updates, delivery notifications, and important service announcements.
- To personalise your shopping experience with relevant product recommendations.
- To prevent fraud, enforce our Terms of Service, and protect the safety of our users.
- To analyse usage patterns and improve our platform, features, and services.
- To comply with legal obligations under Nigerian law, including the Nigeria Data Protection Regulation (NDPR).
3. Information Sharing & Disclosure
Vendors
When you place an order, we share your name, delivery address, and phone number with the relevant vendor to fulfil your purchase. Vendors are contractually bound to use this information solely for order fulfilment and are prohibited from using it for independent marketing.
Veterinarians
When you initiate a veterinary consultation, we share your name and your pet's relevant health information with the assigned veterinarian. Vets are bound by professional confidentiality obligations and our data processing agreements.
Delivery Partners
We share your name, phone number, and delivery address with our logistics partners solely for the purpose of delivering your orders. Delivery partners are contractually obligated to protect your information.
Payment Processors
Your payment information is processed by PCI-DSS compliant third-party payment processors. Airy does not store your full card details on our servers.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.
- Sensitive personal data is encrypted at rest using AES-256 encryption.
- We conduct regular security audits and vulnerability assessments of our platform.
- Access to personal data is restricted to authorised personnel on a need-to-know basis.
- Payment processing is handled through PCI-DSS compliant third-party providers.
- We maintain incident response procedures to address any potential data breaches promptly.
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest practicable standard.
6. Your Rights (NDPR Compliance)
Under the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal data we hold about you.
- Right to Rectification — You may request correction of inaccurate or incomplete personal data.
- Right to Erasure — You may request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances.
- Right to Data Portability — You may request your data in a structured, commonly used, and machine-readable format.
- Right to Object — You may object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent — Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact our Data Protection Officer at support@airy.ng. We will respond to your request within 30 days, as required by the NDPR. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data rights have been violated.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:
- Account data is retained for as long as your account remains active and for 12 months after account deletion.
- Transaction records are retained for 6 years in compliance with Nigerian tax and commercial regulations.
- Veterinary consultation records are retained for 5 years in accordance with veterinary practice standards.
- Communication logs are retained for 2 years for quality assurance and dispute resolution purposes.
- Analytics data is anonymised and aggregated after 24 months.
8. Children's Privacy
Airy is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@airy.ng and we will take steps to delete such information from our systems.
Users between the ages of 13 and 18 may use Airy only with the involvement and consent of a parent or legal guardian. The parent or guardian is responsible for the minor's activity on the platform, including any purchases or consultations.
9. Third-Party Links & Services
Our platform may contain links to third-party websites, applications, or services that are not operated by Airy. These include vendor websites, payment gateways, social media platforms, and advertising networks.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit. A link from Airy to a third-party site does not constitute an endorsement of that site's privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy on this page with a revised "Effective Date".
- Sending you an email notification at the address associated with your account.
- Displaying a prominent notice on our platform upon your next visit.
We encourage you to review this Privacy Policy periodically. Your continued use of Airy after any changes to this policy constitutes your acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Your Data, Your Rights
“We process your personal data lawfully, fairly, and transparently — always in your best interest.”
Airy is fully compliant with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. Your trust is the foundation of our business.
Have Questions About Your Privacy?
Our team is here to help. Reach out to us anytime with questions about how we handle your data.