How can we help you?
Search our knowledge base or get in touch with our dedicated support team. We're here for you and your pets.
Contact Us
Other ways to reach us
Email Support
support@airy.ng
Live Chat
Available 24/7
Frequently Asked Questions
Orders placed before 2 PM WAT are eligible for same-day delivery within Lagos. Orders placed after 2 PM will be delivered the next business day. You can track your order using the tracking code sent to your email.
Yes! Every veterinarian on Airy goes through a strict verification process. We check their licenses, qualifications, and clinic registration before they can offer consultations on our platform.
We accept returns within 3 days of delivery for unused items in their original packaging. Perishable items like opened pet food or personalized accessories cannot be returned unless they arrived damaged.
Navigate to the "Discover > Find a Vet" section. You can browse nearby vets, view their specialties, and book a consultation instantly. If it is an emergency, use the 24/7 Support chat!
Currently, we focus on providing lightning-fast same-day delivery within Lagos. We are actively working on expanding our delivery network to other states in Nigeria soon.
Still need help?
Our support agents are on standby to assist you and your furry friends.